OIG releases Fraud Hotline results
The OIG Fraud Hotline answered 7,827 calls during the fourth quarter of fiscal year 2020 (FY 20), with an average wait time of 44 seconds. A total of 26,603 calls were answered during the entire fiscal year, with an average wait time of 30 seconds. The hotline forwarded 1,471 reports of fraud, waste, and abuse to OIG Investigations in the fourth quarter. A total of 5,656 referrals were send to OIG Investigations during FY 20.
| Referral type | Totals |
| Recipients of Medicaid, SNAP, TANF, CHIP, and/or WIC | 1,340 |
| Medicaid providers | 77 |
| HHS employee or contractor | 22 |
| EBT retailer (store or food truck) | 26 |
| State Supported Living Centers and State Hospitals | 6 |
| Referral type | Totals |
| Recipients of Medicaid, SNAP, TANF, CHIP, and/or WIC | 4,998 |
| Medicaid providers | 458 |
| HHS employee or contractor | 102 |
| EBT retailer (store or food truck) | 76 |
| Vital statistics | 2 |
| State Supported Living Centers and State Hospitals | 15 |
| Texas youth camp | 1 |
| Other | 4 |