COVID-19

The OIG has returned to regular deadlines related to audits, inspections, investigations and reviews. The OIG understands circumstances may warrant an extension, and the OIG will consider them on a case-by-case basis. Please direct any requests to the OIG staff member assigned as your point of contact in your notification letter.

Provider Notices

OIG retrospective work related to COVID-19: When conducting audits, inspections, investigations and reviews, the OIG considers approved federal and state waivers and guidance for any dates that fall within the coronavirus public health emergency time period.
Documentation for deviations related to COVID-19: When conducting audits, inspections, investigations and reviews, the Texas HHS OIG uses several official sources to determine compliance. MCOs, DMOs and their network providers are encouraged to document any deviation and the reasons why as they relate to COVID-19.

Community Resources

Texas Health and Human Services encourages all Texans in need of COVID-19 information and referrals to community resources to call the 2-1-1 Texas hotline 24 hours a day, 7 days a week.

COVID-19 Fraud Alert

Several federal agencies are investigating various schemes related to fake COVID-19 tests, treatments, charities, and billing issues. The federal government offers these tips to protect yourself from scams. In December, the FBI warned of emerging schemes related to vaccines.

Texas Medicaid Estate Recovery Program Notice

If you have received a letter from the Texas Medicaid Estate Recovery Program (MERP) and have been affected by COVID-19, please call 800-641-9356 to provide an update. MERP will work with each caller on a case-by-case basis to attempt to accommodate specific needs. Read more about MERP by clicking here.